At Screaming Chimp we understand the importance of protecting your privacy and we are committed to keeping your personal data safe and secure. We aim to deliver a first-class service and that service also applies to how we collect and store your data.
In this policy we outline what information we collect from you and for what purpose. We encourage you to take the time to read this policy and please contact us if you have questions relating to this policy and/or the information we hold about you using the contact details below.
We collect and store all information collected via our website forms that are submitted to us by yourself. These forms are submitted to receive a quotation, call back, email information or general information about our products and services. We record all the details you have supplied to us including:
We use this information to provide you with accurate information about the services you have requested from us, we may contact you via telephone, email, SMS or instant messenger to offer further assistance regarding your enquiry. We will keep a record of your quotation in case you return to make a purchase from us.
By using our website, we will collect marketing insight information about how you found our website, what words you used to search for our products and services, what pages you visited and how you interacted with our website. The data collected does not include any personal information that could be used to identify you. It simply helps us understand where our potential customers come from, what products and services they could be interested in and how they could interact with our website. This information is collected through a cookie being dropped onto your mobile, desktop or tablet.
These cookies also allow us to serve you with personalised internet and social media advertising via Google, Bing, Facebook and Instagram. Cookies are also used to provide accurate reporting on our website & advertising campaign performance – it’s also used to recognise new and returning visitors and what campaigns they have seen. We cannot personally identify you through this information.
For more information about our website and marketing cookie usage, please see our Cookies Policy.
We will send you transactional emails in relation to the services you have requested from us, for example, website purchases. If you have opted-in to receive information about Screaming Chimp’s additional products and services or newsletters you may receive from time to time marketing emails about our services that we think you will be interested in. Please check what permissions you give us at the time of supplying your details to us.
Of course, you can opt-out of these emails at any time by either clicking on the unsubscribe link in the footer of the email (at the bottom of this email) - by doing this your subscription status will be updated within 24hrs. You can also contact us via the contact details below and request to be removed from any communications and this will be actioned within 5 working days.
We will not sell on your details to any third parties without your explicit permission. You can ask us to stop using your details or make a request to access the information we store about you (your right under the General Data Protection Regulations (GDPR)) by emailing us at firstname.lastname@example.org. We will provide you with the information we hold about you within one month and no charge will be made for this.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us on 07850 459198 or email us to email@example.com in the first instance.
How we store your personal information
We are committed to ensuring your personal information is kept secure and confidential. We do not sell on any information we collect onto third parties. We securely store your information in accordance with The Data Protection Act 1998.
If you have any questions you like to ask us in relation to your personal data, to request a copy of your data or to opt-out of any marketing communications, please write to us at:
The Data Controller
Screaming Chimp Ltd
8 Cragside, Witton Gilbert, Durham DH7 6RZ
Or email us at firstname.lastname@example.org
You can opt-out of receiving emails from us at any time by clicking on the unsubscribe link within our email footer.
This policy was last updated on 2nd April 2020